Developing the market for private healthcare: through partnership, innovation, delivering value and world class care

Intuition Communication held the 3rd annual Private Healthcare Summit at The King’s Fund, 11 Cavendish Square, London on Tuesday June 21st, 2016.

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08:15 Registration and refreshments
09:00 OPENING OF SUMMIT Welcome and introduction
Keith Pollard, CEO, Intuition Communication
Summit Facilitator:
Sue Saville, Medical and Broadcast Journalist
09:10 An effective voice for independent healthcare
Fiona Booth, CEO, AIHO

Session 1: A changing world

09:25 The future shape of private healthcare
Chris Blackwell-Frost, Chief Customer Officer, Nuffield Health
09:45 London private healthcare 2025
Victor Chua, Partner, Mansfield Advisors
10:05 A digital future
Dr. Tobias Gantner, Founder and CEO, The HealthCare Futurists
10:25 Cyber security in healthcare
Mark Jackson, Principal Information Assurance Architect, Cisco
10:45 Discussion
11:00 Break

Session 2: Who pays… And how?

11:25 The future of PMI
Dr. Steve Iley, Medical Director, Bupa UK Insurance
11:45 Innovation in the PMI market
Matthew Ward, Corporate Innovation Manager, AXA PPP Healthcare
12:05 Disruptive innovation or collaboration?
Dr. Tony Lopez, CEO & Medical Director, Incorporated Health
12:25 How to put a value on patient experience
Alastair Cottrill, Principal Business Design Consultant, Ey-Seren
12:45 Discussion
13:00 Lunch

Session 3: Enhancing the patient experience

14:05 The black hole in the patient experience – what you can do
Gareth Cartman, Director of Digital, CLD
14:25 Measuring patient experience
Chris Graham, Chief Executive, Picker Institute Europe
14:45 Keeping the private patient “in the know”
Matt James, Founder and Chief Executive, Private Healthcare Information Network
15:05 Break

Session 4: New models, new relationships

15:30 The changing consultant/hospital relationship
Sue Smith, CEO, The Independent Doctors Federation
15:50 New models of staffing and recruitment
Thomas Kohut, Staff Engagement Specialist, Uscreates
Julie Kerry, Director of Nursing and Patient Experience, Cygnet Health Care
16:10 Leveraging technology to drive up quality and drive down costs
Kurt Barwis, President and Chief Executive Officer, Bristol Hospital and Healthcare Group
16:30 Is the NHS the future of private healthcare?
Clare Auty, Partner, BrowneJacobson
16:50 Closing comments

Parallel Session 1: Branding and marketing in private healthcare

Chaired by Michael Barker, Founder, Saffron Steer

11:25 Marketing to the NHS and the increased importance of brand
Nick Mayhew, Managing Director, Healthi
 11:50 Harnessing reviews and ratings to build your reputation
Donatello Bianco, CEO, tuOtempO
 12:15 Influencing patient choice – the true definition of a value proposition
Ed Hudson, Managing Director, Create Health
 12:40 Discussion
13:00 Lunch

Parallel Session 2: An insight into international market opportunities

Chaired by Michael Barker, Founder, Saffron Steer

14:05 The changing nature of the GCC markets
Graham Elderfield, Director, Glenfield Consulting
14:30 China outbound medical tourism – a multi-faceted market
Pete Read, CEO, Global Growth Markets
 14:55 Discussion
15.05 Break

Networking drinks reception

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17:00 – 19:00 An opportunity to network with colleagues