Putting the Customer First 2018-02-14T13:52:50+00:00

About

Putting the customer first

Exceeding the expectations of patients, doctors, and payors

The fifth annual Private Healthcare Summit will take place on Monday June 18th, 2018 at the QE II Centre in the heart of Westminster.

Over the past four years, the Summit has steadily grown in stature, and in 2017 we moved the event to a larger venue: the QEII Centre. This ensured that there was sufficient space for more delegates to attend in comfort, and provided ample opportunities for companies wishing to market their services to attendees at this influential gathering by exhibiting in the Marketplace.

The Summit was supported by the Association of Independent Healthcare Organisations (AIHO) and the Independent Doctors Federation (IDF).

Speakers

Justin Ash

CEO | Spire Healthcare

Greg Levine

Sales and Distribution Director | VitalityHealth

David Hare

Chief Executive | NHS Partners Network

Cliff Bucknall

Chief Medical Officer | HCA Healthcare

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Agenda highlights

The Private Healthcare Summit 2018 has a full programme of sessions and workshops including a series of parallel sessions which run concurrently.

SESSION 1

  • Doom and gloom…or light at the end of the tunnel?
  • The consumerisation of private healthcare
  • Is private healthcare marketing truly customer oriented?
  • Discussion

SESSION 2

  • The informed private patient… what does he/she actually need to know?
  • Mapping the patient journey
  • Delivering a service to match customer expectations
  • Patient panel – expectations and frustrations

SESSION 3

Introductions from the major players

  • Independent Doctors Federation
  • Cliff Bucknall | HCA Healthcare
  • Fiona Booth | AIHO
  • Justin Ash | Spire Healthcare

Panel discussion | audience Q & A

SESSION 4

Introductions from the major players

  • Martin Docherty | Aviva Health UK
  • Mark Southern | Western Provident Association
  • Greg Levine | Vitality Health

Panel discussion | audience Q & A

PARALLEL SESSION 1

  • The self-pay customer… needs, wants and expectations
  • Attracting the self-pay consumer
  • Converting interest into action – Managing the sales process
  • Discussion

PARALLEL SESSION 2

  • Implications for hospitals
  • Implications for consultants and private practices
  • Discussion

PARALLEL SESSION 3

  • Possibilities and pitfalls of partnering with the NHS
  • Working together… improving the NHS/private sector relationship
  • Private Patient Units – a solution for NHS financial success
  • Discussion
View the full agenda

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Tickets

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