Healthcare innovation: Exploiting new technologies2018-07-13T14:14:23+00:00

The Private Healthcare Summit 2019

Healthcare innovation: exploiting new technologies to benefit patients, doctors, providers and payors

The sixth annual Private Healthcare Summit will take place on Thursday June 13th, 2019 at the QEII Centre in Westminster.

The focus of the 2019 Private Healthcare Summit will be “Healthcare innovation: exploiting new technologies to benefit patients, doctors, providers and payors”.  If you have key messages that you wish to convey, lessons that you wish to impart or experience that you want to share with our audience that are relevant to the conference theme, apply as a speaker now.

Early Bird tickets are now available, offering a generous saving of 40% on the standard price. Book now.


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Private Healthcare Summit 2018

Putting the customer first: exceeding the expectations of patients, doctors, and payors

The fifth annual Private Healthcare Summit took place on Monday June 18th, 2018 at the QEII Centre in the heart of Westminster, and attracted over 200 senior executives from the industry.

The Summit was sponsored by Medirest Signature, Browne Jacobson and DWF, and supported by the Independent Doctors Federation (IDF).


Andrew Jones

CEO | Ramsay Health

Annabelle Neame

CEO | Lexihealth

David Hare

Chief Executive | NHS Partners Network

Cliff Bucknall

Chief Medical Officer | HCA Healthcare

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Agenda highlights

The Private Healthcare Summit 2018 included a full programme of sessions and a series of parallel sessions which ran concurrently.


  • Doom and gloom…or light at the end of the tunnel?
  • The consumerisation of private healthcare
  • Is private healthcare marketing truly customer oriented?
  • Discussion


  • Managing online reputation to exceed patient expectations
  • Mapping the patient journey
  • Delivering a service to match customer expectations
  • Competitive advantage from exceptional customer experience


Introductions from the major players

  • Independent Doctors Federation
  • Cliff Bucknall | HCA Healthcare
  • Alison Dickinson | Spire Healthcare
  • Carol Kefford | Clinical Director and Chief Nurse | Nuffield Health
  • Will Marshall | Partner | DWF

Panel discussion | audience Q & A


Introductions from the major players

  • Martin Docherty | Aviva Health UK
  • Mark Southern | Western Provident Association
  • Greg Levine | Vitality Health
  • Stuart Scullion | Association of Medical Insurers and Intermediaries (AMII)
  • James Sherwood | Bupa UK

Panel discussion | audience Q & A


  • The self-pay customer… needs, wants and expectations
  • Attracting the self-pay consumer
  • UK self-pay market overview….insights and opportunities
  • Improving perceptions of foodservice to stand out in the private healthcare market


  • Charlotte Harpin | Browne Jacobson
  • Richard Holland | 4Ways Diagnostics
  • Discussion


  • Possibilities and pitfalls of partnering with the NHS
  • Working together… improving the NHS/private sector relationship
  • The future of Private Patients Units within the NHS
  • Discussion
View the full agenda

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