Summit Agenda 2019

Summit Agenda 20192018-07-13T14:19:57+00:00

Healthcare innovation: exploiting new technologies to benefit patients, doctors, providers and payors

We are now developing the agenda for the 2019 Summit. The focus of the 2019 Private Healthcare Summit will be “Healthcare innovation: exploiting new technologies to benefit patients, doctors, providers and payors”.  If you have key messages that you wish to convey, lessons that you wish to impart or experience that you want to share with our audience that are relevant to the conference theme, apply as a speaker now.

Summit Agenda 2018

Putting the customer first: exceeding the expectations of patients, doctors, and payors

Download the 2018 delegate brochure

08:15 Registration and refreshments
Welcome and introduction
Keith Pollard | Conference Chair | Executive Chairman | LaingBuisson
David Hare | Chief Executive | NHS Partners Network

Session 1: Setting the scene

09:30 Doom and gloom…or light at the end of the tunnel?
Andrew Jones | CEO | Ramsay Health Care UK
09:50 The consumerisation of private healthcare
Fleur Hicks | Managing Director | onefourzero / GK Strategy
10:10 Is private healthcare marketing truly customer oriented?
Ed Hudson | Managing Director | Create Health
10:30 Discussion

Session 2: Exceeding patient expectations

11:20 Managing online reputation to exceed patient expectations
Anthony Gaskell | Director |
11:40 Mapping the patient journey
Helen Watson | Managing Director | Oglivy HealthWorld
12:00 Delivering a service to match customer expectations
Dale Smith | Creative Director | Bridge Training & Events
12:20 Competitive advantage from exceptional customer experience
Keith Rowland | Director | Medical Marketing Centre
12:40 LUNCH

Session 3: Patient safety in the private healthcare sector

13:40 Patient safety in the private sector: what needs to change
Neil Haughton | President Elect | Independent Doctors’ Federation
Cliff Bucknall | Chief Medical Officer | HCA Healthcare
Alison Dickinson | Chief Nursing Officer (CNO) | Spire Healthcare
Wendy Bartle | Quality Care Partner | Nuffield Health
Will Marshall | Partner | DWF
14:10 Panel discussion | audience Q & A

Session 4: Health insurance… how do we give customers and consumers what they want

15:30 How can we better meet the needs and wants of health insurance consumers and customers
Martin Docherty | Clinical Governance Manager | Aviva Health UK
Mark Southern | Commercial Director | Western Provident Association
Pippa Andrews | Director of Corporate Business | Vitality Health
Stuart Scullion | Executive Chairman | Association of Medical Insurers and Intermediaries (AMII)
James Sherwood | Director of Health and Benefits Management | Bupa UK
16:00 Panel discussion | audience Q & A
16:50 Closing comments

Parallel Session 1: The self-pay customer

Chaired by Michael Barker | Founder | Saffron Steer

11:20 The self-pay customer… needs, wants and expectations 
Richard Gregory | Director of Market Engagement | BMI Healthcare
11:40 Attracting the self-pay consumer
Annabelle Neame | CEO | Lexihealth
12:00 UK self-pay market overview….insights and opportunities
Liz Heath | Consultant | LaingBuisson
12:20 Improving perceptions of foodservice to stand out in the private healthcare market
Kevin Hall | Marketing Director Healthcare and Education | Compass Group UK & Ireland
12:40 LUNCH

Parallel Session 2: GDPR… Implications for the private healthcare sector

13:40 Practical tips when updating contracts to ensure GDPR compliance
Charlotte Harpin
| Associate | Browne Jacobson
The role of the DPO in promoting a culture of compliance
Richard Holland
| DPO | 4Ways Diagnostics
14:40 Discussion

Parallel Session 3: Working with the NHS

Chaired by Stephen Collier | Non-Executive Director, Chair of Workforce | St George’s University Hospitals

15:30 Possibilities and pitfalls of partnering with the NHS
David Hare | Chief Executive | NHS Partners Network
16:00 The future of Private Patients Units within the NHS
Philip Housden | Founder | Housden Group
16:30 Discussion


Networking drinks reception

Home page slider 2

17:00 – 19:00 An opportunity to network with colleagues


View the video from the Private Healthcare Summit 2017:

Intuition Communication held the 4th annual Private Healthcare Summit at The QE II Centre in London on Tuesday June 20th 2017.

Download the 2017 delegate brochure