Summit Agenda 2018

Summit Agenda 2018 2018-02-15T12:56:06+00:00

Putting the customer first

Exceeding the expectations of patients, doctors, and payors

08:15 Registration and refreshments
Welcome and introduction
Keith Pollard | Conference Chair | CEO | Intuition Communication
09:15 An effective voice for independent healthcare
Fiona Booth | CEO | AIHO

Session 1: Setting the scene

09:30 Doom and gloom…or light at the end of the tunnel?
Andrew Jones | CEO | Ramsay Healthcare
09:50 The consumerisation of private healthcare
Fleur Hicks | onefourzero / GK Strategy
10:10 Is private healthcare marketing truly customer oriented?
Ed Hudson | Create Health
10:30 Discussion

Session 2: Exceeding patient expectations

11:20 The informed private patient… what does he/she actually need to know?
11:40 Mapping the patient journey
Helen Watson | Oglivy HealthWorld
12:00 Delivering a service to match customer expectations
Dale Smith | Bridge Training & Events
12:20 Patient panel – expectations and frustrations
12:40 LUNCH

Session 3: Patient safety in the private healthcare sector

13:40 Introductions from the major players
Independent Doctors Federation
Cliff Bucknall | HCA Healthcare
Fiona Booth | AIHO
Justin Ash | Spire Healthcare
14:10 Panel discussion | audience Q & A

Session 4: Health insurance… how do we give customers and consumers what they want

15:30 Introductions from the major players
Martin Docherty | Aviva Health UK
Mark Southern | Western Provident Association
Greg Levine | Vitality Health
16:00 Panel discussion | audience Q & A
16:50 Closing comments

Parallel Session 1: The self-pay customer

Chaired by Michael Barker | Saffron Steer

11:20 The self-pay customer… needs, wants and expectations 
Richard Gregory | BMI Healthcare
11:40 Attracting the self-pay consumer
Annabelle Neame | Lexihealth
12:00 Converting interest into action – Managing the sales process
Andy Preston | Andy Preston Ltd
12:20 Discussion
12:40 LUNCH

Parallel Session 2: GDPR… Implications for the private healthcare sector

13:40 Implications for hospitals
14:10 Implications for consultants and private practices
14:40 Discussion

Parallel Session 3: Working with the NHS

Chaired by Stephen Collier | St George’s University Hospitals

15:30 Possibilities and pitfalls of partnering with the NHS
David Hare | NHS Partners Network
16:00 Working together… improving the NHS/private sector relationship
John Coyne | The Stratford Clinic
16:00 Private Patient Units – a solution for NHS financial success
Paul Goodrich | Chelsea and Westminster
16:30 Discussion


Networking drinks reception

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17:00 – 19:00 An opportunity to network with colleagues


View the video from the Private Healthcare Summit 2017:

Intuition Communication held the 4th annual Private Healthcare Summit at The QE II Centre in London on Tuesday June 20th 2017.

Download the 2017 delegate brochure